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Membership Payment Terms

RETURN POLICY
Last updated January 05, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at customerservice@primoboriken.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
The Address Listed for the Shop in the Market Place
Attn: Returns
RMA #
__________
__________, __________  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
  
     ●     A 15% restocking fee will be charged for all returns.       
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 
customerservice@primoboriken.com 
This return policy was created using Termly’s Return and Refund Policy Generator.

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